The modish rugs from the Hong Kong Rugs collection at the Rugs City are woven by hand with a dense pile of 100 % acrylic that feels extra soft when touched and offers great comfort. Our Hong Kong Rugs features a multitude of contemporary patterns, all carved by hand. These rugs offer an excellent quality and great value for your money. The Rugs City offers these stylish rugs at a great price as compared to exorbitant store prices.The contemporary and modern designs of Hong Kong Rugs collection is combined with trendy shades of yellow, silver, red, beige, charcoal, blue, and a wide range of exclusive colour combinations with the classy abstract designs. These rugs make sure to add a great finishing touch to all kinds of rooms. The most unique and chic designs make the rugs from the Hong Kong Rugs collection suitable for homes as well as offices.The Hong Kong Rugs collection also features an exclusive range of rugs for kids’ room. The Hong Kong Rugs collection for kids is specially designed in vibrant colours and themes such as rainbow, space, cartoon, butterflies, and more to make them appealing for kids. Their extra soft touch makes them a perfect choice for kids’ room.
Returns
It's important to us that you're happy with your The Rugs city purchase. If you're not totally satisfied you can return it within 14 days. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging
We recommend returning your item via a reputable courier who will collect the item from your address and deliver it back to us. You are responsible for return cost. As a guideline an average size rug (120 x 180cm) can be returned for approximately £9 using a courier such as Interparcel . upstoday or MyHermes.
If you would like to exchange your item for a different design or size please follow our normal returns procedure above, but just mention in your email to us that you wish to arrange an exchange. Once we recieve your item back we will then contact you to arrange the exchange and despatch of your new item.
Caring for your rug We recommend routine care and cleaning to keep your rug looking as new and lasting longer. Below we have provided a brief outline on how to clean and manage stains and spillages. Generally we recommend to vacuum your rug gently on a weekly basis to remove any surface dirt and dust. Avoid vacuuming tassels or fringes as this could cause permanent damage. Rotate your rug frequently to avoid any bleaching from prolonged sun exposure.
Shaggy Rugs: When vacuuming shaggy pile rugs we recommend using a small nozzle attachment on your vacuum to prevent damaging the pile.
Wool Rugs: A common characteristic of wool rugs is shedding, this is when the fibres come away from the rug. This is a natural and common feature of wool rugs, not a manufacturing fault. Gentle, regular vacuuming will take care of this and ensure your wool rug will last longer. Extra care should be taken when looking after your wool rug, spillages should be cleaned immediately (see below) and avoid over wetting when cleaning.
Spillages and Stains: 1. Spillages should be attended to immediately. Use an absorbent clean cloth to soak up the liquid. 2. Apply luke warm water to the area and blot (don't rub) with a clean cloth until the stain is removed. Avoid over wetting of the area as this can cause permanent damage. This process may need to be repeated several times to remove the stain. 3. For solid stains such as chewing gum or wax remove this first then repeat step 2. A mild soap or detergent can be used to remove difficult stains, but this should be tested on a inconspicuous area first.
Stain Cleaning Treatment Chewing gum: Freeze using ice, shatter gum, vacuum, warm water & detergent Wine: Talcum powder then warm water & detergent Alcohol: Warm water & detergent Most Makeup: Dry cleaning solvent then warm water & detergent Urine: Warm water & detergent then white vinegar & water Blood: Warm water & detergent Vomit: Warm water & detergent then dry cleaning solvent Butter: Dry cleaning solvent then warm water & detergent Wax: Freeze using ice, shatter gum, vacuum, dry cleaning solvent then water & detergent Shoe Polish: Dry cleaning solvent then warm water & detergent For persistent and difficult stains, seek professional cleaning.